Bank of Bahamas Online is committed to your financial security. Unfortunately, fraud and scams are a common occurrence in today's world. We encourage you to be proactive and invite you to periodically visit our security center pages for information on current fraud and identity theft notices affecting our customers. The key to protecting yourself is to stay informed and alert. If you feel you have been a victim of fraud or identity theft, please contact us immediately so that we can work together to find a solution.
Current Security Notices:
COVID-19 Response:
A Reminder about Bank of Bahamas Online's Fraud Detective Services:
What to do if Your Card is Lost or stolen:
If your CREDIT or DEBIT CARD is lost or stolen, contact the bank immediately at:
- During banking hours, call (242) 394-6616
- After banking hours, call (242) 394-6616
How to Protect Against Identity Theft:
Your best protection against identity theft is to stay informed and consistently monitor your financial situation. Fortunately, there are steps you can take to minimize the risk that you become a victim of identity theft.
- Each year, request a free credit report from the three credit reporting companies . or by calling (242) 394-6616. Please keep in mind that some companies claiming to offer free credit reports may charge additional fees for this service.
- Close accounts and cancel cards you no longer use (keep in mind this may affect your credit score).
- Carefully review all statements provided to you by Bank of Bahamas Online and any other financial institutions you have accounts with. Report any unauthorized or suspicious activity immediately.
- Never simply throw away sensitive financial documents. Shred all statements and any information with personal or sensitive information.
- Never give out personal or account information over the phone, through email or over the internet to unsolicited sources.
- Keep all financial documents, records, Social Security cards and other sensitive information in a safe, secure place.
- Make copies or a list of the contents of your wallet in the event that it is lost or stolen.
- View more information on identify theft by visiting the FDIC website.
FFIEC Guidance - Important Information about Account Authentication & Online Banking:
If you use online or mobile banking, you will be interested to learn that six federal financial industry regulators teamed up to make your accounts more secure. Supervisory guidance from the Federal Financial Institutions Examination Council (FFIEC) is designed to make online transactions of virtually all types safer and more secure.